In under three years, Consignaction has revolutionized the process of returning empty beverage containers and receiving refunds in Quebec. With support from the province, the company has revamped Quebec’s bottle deposit-refund system by consolidating return points previously located at various retailers.
Instead of utilizing traditional bottle deposit machines found in grocery and convenience stores, individuals can now opt to visit two types of sorting centers: Consignaction for single-unit returns and Consignaction+ for bulk deposits. Since the initial phase launch in 2023, the new system by Consignaction has garnered mixed feedback, with some users embracing it while others expressing reservations.
Following discussions with users, waste management specialists, and the company itself, it is evident that certain aspects are functioning well, while there are areas that require enhancements. Issues such as long wait times and limited accessibility have emerged since Consignaction took over the network previously serviced by numerous businesses participating in the deposit-refund system.
Karel Ménard, the executive director of the Quebec Common Front for Ecological Waste Management, highlights the challenges stemming from the reduced number of return points, emphasizing the need for a more extensive network to cater to Quebecers effectively. Users like Marie Claude have shared their experiences, echoing concerns about prolonged wait times and insufficient machine availability at certain locations.
Consignaction acknowledges the feedback received and attributes most challenges to typical hurdles encountered during the launch of any new system. The company’s vice-president of strategy, Jean-François Lefort, emphasizes the ongoing transition phase and assures that efforts are underway to address issues promptly. Plans to expand the network and open more locations are expected to alleviate long queues.
However, for individuals like “binners” who rely on collecting cans and bottles for additional income, the new system has presented obstacles. Les Valoristes Co-op notes that issues such as non-functioning cash-dispensing machines pose challenges for those dependent on immediate cash returns. In response, Consignaction offers alternatives such as app-based reimbursements or redeemable coupons to ensure users receive their refunds.
While some appreciate the convenience and efficiency of the new system, others, like Marica Vazquez Tagliero, stress the importance of maintaining accessible and reliable return points, particularly for marginalized communities. The organization has even established its own bottle depot to address the gaps left by the removal of certain return points.
Despite the mixed reception, some users, including Joseph Gonzalez, have embraced the transition, preferring the dedicated service offered by Consignaction+ locations. Quebec’s mandate for Consignaction to further expand its network and include additional types of containers underscores the ongoing evolution of the province’s recycling system, with the final phase set to conclude by March 2027.